With a team of employees at SUE, we participated in the 'What Design Can Do: Refugee Challenge'. An open call to come up with ideas that could help refugees.
After research and talks with Syrian refugees we came to a tipping point insight: refugees are constantly living in a state of unclarity. Despite multiple efforts to provide refugees with the right information, they often can’t find clear answers.
Our solution to this was 'How To Refugee': A mobile-first website where refugees can drop their questions. A team of question-solvers and translators will answers these questions. Call it a google run by humans, a chat box helpdesk. The promise? Instant answers, just ask.
It is better than other means of information so far because it is instant, reliable and personal.
We did not win the What Design Can Do challenge. But I still firmly believe in the value of the idea.